Privacy policy
Last updated: 19 May 2026
MORTY Audio Lab respects your privacy and handles personal information with care.
This Privacy Policy explains what information is collected, how it is used, and how your information is protected when you visit this website, submit an enquiry, book a service, or work with MORTY Audio Lab.
MORTY Audio Lab complies with the UK General Data Protection Regulation (UK GDPR) and, where applicable to customers in the European Economic Area, the EU General Data Protection Regulation (EU GDPR).
Who we are
MORTY Audio Lab is a UK-based remote mixing, mastering, and release preparation service for independent artists, producers, and songwriters.
Business name: MORTY Audio Lab Trading as: MORTY Audio Lab Contact email: hello@mortylabs.store Location: United Kingdom
No Data Protection Officer (DPO) is currently appointed. MORTY Audio Lab does not have a designated EU representative under Article 27 of the EU GDPR. For all privacy matters, contact hello@mortylabs.store.
Information collected
When you contact, book, or work with MORTY Audio Lab, the following information might be collected:
- Name
- Artist name
- Email address
- Phone number, if provided
- Billing and payment details
- Track files, stems, WAVs, MP3s, references, and project notes
- Messages, feedback, and revision notes
- Order history
- Website usage data through Shopify and any connected tools
Payment information is processed securely through Shopify and its payment providers. MORTY Audio Lab does not store full card details.
How your information is used
Your information is used to:
- Respond to enquiries
- Review submitted tracks
- Recommend the correct service
- Process bookings and payments
- Provide mixing, mastering, editing, and release preparation services
- Send finished files and project updates
- Handle revisions and client feedback
- Maintain business records
- Improve the website and service
- Meet legal, tax, and accounting duties
Track files and project material
Any music, stems, vocals, lyrics, rough bounces, references, or project files sent to MORTY Audio Lab are used only for the purpose of reviewing, mixing, mastering, editing, or preparing your track.
Your files will not be shared, sold, released, distributed, or used publicly without your permission.
MORTY Audio Lab does not claim ownership of your music, lyrics, recordings, stems, or creative material.
Legal basis for using your information
Your information is processed on the following legal bases:
- Contract — to respond to enquiries, process bookings, deliver services, send finished files, and handle revisions
- Legal obligation — to maintain invoices, tax records, and accounting records as required by HMRC
- Legitimate interests — to protect the business from fraud, misuse, or disputes, and to improve the website and service
- Consent — to send marketing updates where you have opted in; you may withdraw consent at any time by contacting hello@mortylabs.store
How long information is kept
| Data type | Retention period |
|---|---|
| Invoices, payment records, tax records | 6 years (HMRC requirement) |
| Client messages and booking correspondence | 3 years after last contact |
| Project files (stems, mixes, masters) | 90 days after final delivery |
| Website usage data | As determined by Shopify and connected tools |
You may request deletion of project files after delivery is complete. Requests will be honoured unless retention is required by law.
Sharing your information
Your information may be shared with trusted services needed to run the business, including:
- Shopify
- Payment providers
- Email or cloud storage providers
- File transfer services
- Accounting or tax tools
- Legal or professional advisers, where required
Your information is not sold to third parties.
International data transfers
Some services used to operate this business — including Shopify — store and process data outside the UK and EEA, including in the United States and Canada. Where data is transferred internationally, appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the relevant authority, or transfers to countries covered by UK adequacy regulations. For more information, see Shopify's Privacy Policy.
Automated decision-making
MORTY Audio Lab does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Cookies and website tracking
This website uses cookies and similar technologies through Shopify and connected apps. These fall into the following categories:
- Strictly necessary — required for the website to function and process orders
- Functional — remember preferences and session information
- Analytics — understand basic website usage and improve the service
Where required by law, consent is obtained before non-essential cookies are set. You may withdraw or adjust consent at any time through the cookie settings on this website, or by adjusting your browser settings.
Your rights
You have rights over your personal information, including the right to:
- Ask what personal information is held about you
- Request a copy of your information
- Ask for incorrect information to be corrected
- Ask for your information to be deleted where appropriate
- Object to certain uses of your information
- Withdraw consent where consent is being used
- Complain to the Information Commissioner's Office at ico.org.uk
Contact
For privacy questions or requests, contact: hello@mortylabs.store